Refund policy

  • Return policy

    We offer a refund within the first 14 days of your purchase. If 14 days have passed since the receipt of the product, you will not be offered a refund of any kind. You will be responsible for paying for your own shipping costs for returning your item. We may withhold reimbursement until we have received the goods back and inspect the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

     

    Eligibility for Refunds

    • Complete a refund form
    • Your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • To complete your return, we require a receipt or proof of purchase.
    • Only regular priced items may be refunded, sale items cannot be refunded.
    • Please send us a refund form by an email at eshop@bdbarcelona.com and send your item to:

     

    BD BARCELONA DESIGN
    C/Narcis Monturiol, 7
    Pol. Ind. Sesrovires
    St Esteve de Sesrovires
    08635 Barcelona
    Ph. 0034.937.71.30.51
    Horario: 8 a 14H

     

    Return Process

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

     

    Shipping Returns & Exchanges

    The product should be sent to the address mentioned above. Customers will be responsible for paying transport costs for returning an item.Only the product cost is refundable (Excluded shipping cost) Depending on where you live, the time may vary for your exchanged product to reach you may vary.

     

    Late or missing refunds

    If you have not received a refund yet, first recheck your bank account. Then contact your credit card company. It may take some time before your refund is officially posted.

    If you have done all of this and you still have not received your refund yet, please contact us at eshop@bdbarcelona.com and/or +34 934570052

     

    IMPORTANT: By exception, the right of withdrawal shall not apply in the following cases: When it concerns products such as sofas, armchairs and other furniture that have been expressly made at the customer's request (choice of upholstery, size, color...) and when they are orders items placed to order.